SpeedOflights - Privacy Policy

Effective Date: 2025-01-23

SpeedOflights ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

This Privacy Policy applies to the website located at https://www.speedoflights.co.uk/ (the "Website") operated by Times Travel Limited, a company registered in the United Kingdom with Company number 01813409. Our registered address is 13 Station Road, London, SE25 5AH. Times Travel Limited is also registered with the Information Commissioner's Office (ICO) with registration reference ZB564315.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@speedoflights.co.uk.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?s
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

   Personal information relates to an identifiable individual. This includes any information that can directly or indirectly identify a person, such as their name, location, identification number, or characteristics specific to their social, cultural, physiological, genetic, mental, or economic identity. Anonymized information, which cannot be used to identify an individual, is not considered personal information.
   When you use our travel services, we may collect certain personal information from you and the devices you use. This may include:

   • Identifying Information: Name, phone numbers, address, email addresses, and financial information (such as credit card details).
   • Device Information: Device ID, unique identifiers, device type, advertising IDs, and location information (if enabled by you).
   • Usage Data: Information about your interactions with our website, including page views, browsing history, IP address, and web log information.

   Collection Methods

   We use various technologies to collect this information, such as cookies, unique identifiers, web beacons, and similar tracking methods.
   Voluntary Information
   Providing personal information beyond what is necessary to use our services is optional. However, certain services may require specific information to function correctly.
   Note: Most mobile devices allow you to control location settings for internet browsers. You can disable location sharing if you prefer.

   Information automatically collected

   We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

   Like many businesses, we also collect information through cookies and similar technologies.
   The information we collect includes:

   • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
   • We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
   • We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

   Personal Information We Collect From Other Sources

   We may supplement the personal information we collect directly from you with information obtained from reputable third-party sources. This may include demographic data derived from credit checks, additional contact information, and information from credit bureaus, where permitted by applicable laws.

2. HOW DO WE PROCESS YOUR INFORMATION??

   We use your personal information for various business purposes, which are generally supported by one or more legal bases. These purposes include:

   • Providing Travel Services:
   • To fulfill travel bookings and provide related services.
   • Fulfilling Contracts: To comply with our contractual obligations to you.
   • Account Management: To manage your account, process payments, and resolve any disputes.
   • Service Improvement: To improve, operate, and measure the effectiveness of our services.
   • Security: To maintain the safety and security of our services.
   • Customization: To personalize your experience on our website and tailor content to your interests.
   • Communication: To contact you regarding your account, service updates, and other relevant matters.
   • Troubleshooting: To troubleshoot any problems you may encounter with your account.
   • Collections: To collect any outstanding dues.

   If we contact you for any purposes outlined above, it will be via telephone, email, SMS or post.

   • Location-Based Services: We may use location information to provide relevant services, such as location-based search results and advertising.
   • Security and Fraud Prevention: We may use your personal information to detect, prevent, and investigate security breaches, fraud, and other illegal or prohibited activities.
   • Legitimate Interests: We may use your personal information to pursue our legitimate interests, ensuring that your rights and freedoms are adequately considered and balanced.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

   The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

   • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
   • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
     • Send users information about special offers and discounts on our products and services
     • Develop and display personalised and relevant advertising content for our users
     • Analyse how our Services are used so we can improve them to engage and retain users
     • Support our marketing activities
     • Diagnose problems and/or prevent fraudulent activities
     • Understand how our users use our products and services so we can improve user experience
   • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
   • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

   In legal terms, we are generally the 'data controller' under European data protection laws of the personal information described in this Privacy Notice, since we determine the means and/or purposes of the data processing we perform. This Privacy Notice does not apply to the personal information we process as a 'data processor' on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the 'data controller' responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

   Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ( 'third parties' ) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to pr otect the data they hold on our behalf and to retain it for the period we instruct.
   The categories of third parties we may share personal information with are as follows:

   • Data Analytics Services
   • Communication & Collaboration Tools
   • Payment Processors
   • Order Fulfilment Service Providers
   • Finance & Accounting Tools
   • Data Storage Service Providers
   • Government Entities
   • Performance Monitoring Tools
   • Retargeting Platforms
   • Sales & Marketing Tools
   • Social Networks
   • Testing Tools
   • Website Hosting Service Providers

   We also may need to share your personal information in the following situations:

   • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
   • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
   • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

   We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services , prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

   We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

   Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

   Google Analytics

   We may share your information with Google Analytics to track and analyse the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics and Google Analytics Demographics and Interests Reporting . To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include https://optout.networkadvertising.org and https://thenai.org/opt-out/mobile-opt-out/. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

   The duration for which we retain your personal information varies depending on the specific service provided, our legal obligations, and the following factors:

   • Service Delivery: We retain data as long as necessary to provide and support our travel services.
   • Product Improvement: We may retain data to improve and maintain the performance of our products and services.
   • Security: We retain data to ensure the security and integrity of our website and systems.
   • Financial and Business Records: We maintain appropriate financial and business records as required by law.
   • Sensitive Information: We typically retain sensitive personal information for shorter periods.
   • Consent: If you have provided consent for longer retention periods, we will adhere to those terms.
   • Legal and Regulatory Obligations: We are obligated to retain data in accordance with applicable laws, regulations, and government orders (e.g., for investigations).
   • Litigation: We may retain data relevant to any legal proceedings or potential legal disputes.

   Once these retention periods have expired, we will securely dispose of your personal information in accordance with our data deletion policies

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

   We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

   We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@speedoflights.co.uk .

9. WHAT ARE YOUR PRIVACY RIGHTS?

   In some regions (like the EEA, UK, and Switzerland ), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ' HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ' below.
   We will consider and act upon any request in accordance with applicable data protection laws.
   If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
   Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ' HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ' below .
   However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
   Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages that we send, or by contacting us using the details provided in the section ' HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
   Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
   If you have questions or comments about your privacy rights, you may email us at info@speedoflights.co.uk .

   Opting Out of Data Processing

   Will honour any rights you may have to access, change or delete your personal information stored by us. To request access and to find out if any fees apply, if permitted by applicable laws, please click on the contact us page below and follow the necessary instructions. In cases where you have a right to request access or request the modification or deletion of any personal information, we can withhold the access or decline to change or delete your personal information in certain cases, in accordance with applicable laws.
   If you request us to stop processing your personal information, or you withdraw your consent for our use to disclose any personal information for any purposes outlined in this privacy policy, we may not be able to provide you with all of the customer service and support offered to our users.
   Under the General Data Protection Regulation (GDPR), individuals have several rights regarding their personal data, including the right to object to the processing of their data. Here's how to address opting out in your privacy policy:

   • Your Right to Object

     You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data where the processing is based on:

     • Legitimate interests: This includes our legitimate interests in providing and improving our services, ensuring security, and conducting business operations.
     • Profiling: This includes any automated processing activities that significantly affect you.

   • Consequences of Objection

     We will cease to process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

   • How to Exercise Your Right to Object

     To exercise your right to object, please contact us using the following methods:
     Email: info@speedoflights.co.uk
     Phone: 0203 957 9273

10. CONTROLS FOR DO-NOT-TRACK FEATURES

    Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ( 'DNT' ) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised . As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

    We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. Contact Us

    If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by :
    Email: info@speedoflights.co.uk
    Phone: 0203 957 9273
    

    If you are a resident in the United Kingdom, we are the 'data controller' of your personal information. We have appointed Times Travel Limited to be our representative in the UK. You can contact them directly regarding our processing of your information, by email at info@speedoflights.co.uk , by visiting https://www.speedoflights.co.uk/ , by phone at +442039579273 , or by post to:
    13 Station Road, London, SE25 5AH

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    Based on the applicable laws of your country , you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request .